This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sometimes it takes several minutes before firefox will load a page

  • 1 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

Sometimes when I open up firefox and try to navigate to a page, the browser refuses to load the page I want, instead it hangs on loading something else- contile-images.services.mozilla.org. It will sometimes do this for as long as several minutes before proceeding to the webpage I actually want to view. How do I fix this?

Sometimes when I open up firefox and try to navigate to a page, the browser refuses to load the page I want, instead it hangs on loading something else- contile-images.services.mozilla.org. It will sometimes do this for as long as several minutes before proceeding to the webpage I actually want to view. How do I fix this?

All Replies (1)

more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window