This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Profile suddenly lost Login data; Bookmarks still present. / Need help manually importing from backup file

  • 1 cavab
  • 2 have this problem
  • 13 views
  • Last reply by Terry

more options

After my Browser automatically updated to 88.0.1 (i unfortunately ignored the popup to update Firefox for a while) i started it and my Login data was gone. Extensions, Bookmarks, anything other than Lockwise Data was still there.

I made an account (this one) as i previously did not have one in hopes of somehow fixing that; then after searching for solutions i checked for an "old data" file (does not exist) and checked about:profiles (i have a second profile named "default" that has absolutely zero saved data on anything, i dont know where it came from or wheter it was ever used). The profile that i use ("default-release") was active and that was that.

Then i checked Appdata/Roaming/.../theprofile (from the profile page) and was relieved to find that both "logins.jason" and "logins-backup.json" contained my Login data: The Username and Password (encrypted), formSubmitURL, giud, enctype, etc. I made a completly seperate backup in case something i do ends up deleting those. Since the passwords are encrypted i cannot add them one by one to Lockwise.

I dont know why they dont appear when i check my Login data or try to use the data on any Website. Can i manually "import" the file into Firefox so that it automatically decyrpts the passwords?

After my Browser automatically updated to 88.0.1 (i unfortunately ignored the popup to update Firefox for a while) i started it and my Login data was gone. Extensions, Bookmarks, anything other than Lockwise Data was still there. I made an account (this one) as i previously did not have one in hopes of somehow fixing that; then after searching for solutions i checked for an "old data" file (does not exist) and checked about:profiles (i have a second profile named "default" that has absolutely zero saved data on anything, i dont know where it came from or wheter it was ever used). The profile that i use ("default-release") was active and that was that. Then i checked Appdata/Roaming/.../theprofile (from the profile page) and was relieved to find that both "logins.jason" and "logins-backup.json" contained my Login data: The Username and Password (encrypted), formSubmitURL, giud, enctype, etc. I made a completly seperate backup in case something i do ends up deleting those. Since the passwords are encrypted i cannot add them one by one to Lockwise. I dont know why they dont appear when i check my Login data or try to use the data on any Website. Can i manually "import" the file into Firefox so that it automatically decyrpts the passwords?

All Replies (1)

more options