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Incorrect password message when trying to sign on from another computer

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  • Last reply by TechHorse

ctsnyder127
ctsnyder127
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I just bought a new laptop and am trying to sync my firefox account. Whenever I try to sign in from the new computer I keep getting an incorrect password message despite using the correct password. What am I suppose to do here? I don't want to lose all my saved info and everything else.

I just bought a new laptop and am trying to sync my firefox account. Whenever I try to sign in from the new computer I keep getting an incorrect password message despite using the correct password. What am I suppose to do here? I don't want to lose all my saved info and everything else.

All Replies (1)

TechHorse
TechHorse
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Just a thought, but is it possible that your new computer is using a different keyboard layout, so some keys are writing different characters than they would on your other computers? Or have you checked that caps lock is off? These are perhaps long shots, but not impossible explanations for why the same typed out password would work on one device but not another.