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Video players are not working

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Not a single video is being played in any web, it is failing for twitter, reddit, etc. Youtube is working fine.

Not a single video is being played in any web, it is failing for twitter, reddit, etc. Youtube is working fine.
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Chosen solution

I have found the solution:

  • Open configuration and go to Apps
  • Optional Characteristics
  • Install Microsoft WebDriver, Windows Media Player and Media Feature Pack
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pablojoel56 dijo

Not a single video is being played in any web, it is failing for twitter, reddit, etc. Youtube is working fine.

I have found the following message from reddit web code: "Uncaught (in promise) DOMException: The fetching process for the media resource was aborted by the user agent at the user's request."

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Seçilmiş Həll

I have found the solution:

  • Open configuration and go to Apps
  • Optional Characteristics
  • Install Microsoft WebDriver, Windows Media Player and Media Feature Pack