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"Thunderbird can't update to the latest version" repeats

  • 3 cavab
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  • Last reply by Wayne Mery

mandj.pegg
mandj.pegg
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Ever since the last automatic upgrade to my Thunderbird just over a week ago I now get a message every time I switch on which says, "Thunderbird can't update to the latest version" - "Download a fresh copy and we will help you install it". However, this refers to your latest version 102.3.0 and when I check my installed version, About Thunderbird says that I am already on 102.3.0 and below it says, "Thunderbird is up to date". How can I stop this annoying message? Michael

Ever since the last automatic upgrade to my Thunderbird just over a week ago I now get a message every time I switch on which says, "Thunderbird can't update to the latest version" - "Download a fresh copy and we will help you install it". However, this refers to your latest version 102.3.0 and when I check my installed version, About Thunderbird says that I am already on 102.3.0 and below it says, "Thunderbird is up to date". How can I stop this annoying message? Michael

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
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Using Avast?

MikeN23
MikeN23
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I am having this problem, too. I don't use Avast, but I do use some AVG products. I have tried changing Thunderbird's update settings, but that doesn't help.

PS: I have been using Thunderbird and AVG for years, and I haven't had this problem until recently (the last 2 or 3 weeks). I _think_ it may have started happening after I upgraded to 102.3.0, but I'm not sure. I'm on a 64-bit Windows 10 system.

Modified by MikeN23

Wayne Mery
Wayne Mery
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If you use AVG then you may have some leg work to do. Does the problem go away if you start Windows in safe mode?

Other possibilities, are you running with a VPN or proxy?

If none of those items have helped

1. Do Settings > General > type "config" into the search 2. Open Config Editor 3. Search at the top for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Developer Tools > Error Console 7. Type AUS into the filter at the top 8. Copy everything starting with "AUS:" 9. Please paste the information here.