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Unified folder not working for default account

  • 3 cavab
  • 0 have this problem
  • 2 views
  • Last reply by Toad-Hall

DorothyJ
DorothyJ
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Until today all new messages for all of my accounts showed up both in their own accounts' inboxes and in the unified inbox. As of today the messages for my default email account have been showing up in the inbox of the default account, but not in the unified one. The new messages for all of the others show up in both inboxes. The settings are the same -- new messages are stored in the "inbox for this account." Any ideas?

Until today all new messages for all of my accounts showed up both in their own accounts' inboxes and in the unified inbox. As of today the messages for my default email account have been showing up in the inbox of the default account, but not in the unified one. The new messages for all of the others show up in both inboxes. The settings are the same -- new messages are stored in the "inbox for this account." Any ideas?

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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You are not the first to experience this problem and it has been reported as a bug.

It should be a simple fix:

  • Right click on 'Unified Inbox' and select 'Properties'
  • Click on 'Choose Folders'
  • Reselect the 'Inbox' checkboxes for each mail account
  • click on 'OK'
  • Click on 'Update'
DorothyJ
DorothyJ Question owner
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Thank you, Toad-Hall!

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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I'm assuming my first comment worked for you. Could you go to it and mark it as 'Chosen Solution'

This would be really helpful for anyone with same issue searching for Solutions. Many Thanks.