This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails gone

more options

I opened Firefox today, it did an update before loading and when I opened my hotmail.com all the messages in my Focused folder were gone including one I needed to respond to today. There was picture of a hot air balloon and a message saying "All done for the day. Hope you enjoy your empty Inbox". I checked the Other tab, the Deleted and Junk folders but nothing from my Inbox was there.

I opened Firefox today, it did an update before loading and when I opened my hotmail.com all the messages in my Focused folder were gone including one I needed to respond to today. There was picture of a hot air balloon and a message saying "All done for the day. Hope you enjoy your empty Inbox". I checked the Other tab, the Deleted and Junk folders but nothing from my Inbox was there.

All Replies (2)

more options

Firefox is a Browser not a email program. Hotmail issue is for hotmail support resolve and fix since Firefox has nothing to do with hotmail.

more options

Can you check your email account in the Edge browser to see what is going on there? It's possible Firefox has a different view of your mail, but I think the first step is to confirm that your mail is still there, using Microsoft's own browser.