This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird Db corruption... maybe

  • 2 cavab
  • 0 have this problem
  • 10 views
  • Last reply by mbuc310

mbuc310
mbuc310
more options

My wife is using imap on her COX email account, for many years. Tonight she asked me to make a filter to move some accounting emails to the accounting folder. As I was doing this, ALL 19000+ emails in the inbox got "moved" from the inbox to the accounting folder. Stupidly, I immediately attempted to move all of them back to the inbox, this is when they all disappeared in the Tbird program. I checked the webmail.cox.net under my login and all of the emails seem to be in the accounting folder still. My wife is currently pruning out all of the spam....

I must have done something to cause the moving of the entire inbox, but I am unable to determine what. Please advise me the easiest way to recover the emails to TBird.

We are using the latest version of TBird, 102.6.1 on her PC. Windows 10. current windows update

Uninstall TBird and reinstall/resetup the imap account?

Thank you

Matt

My wife is using imap on her COX email account, for many years. Tonight she asked me to make a filter to move some accounting emails to the accounting folder. As I was doing this, ALL 19000+ emails in the inbox got "moved" from the inbox to the accounting folder. Stupidly, I immediately attempted to move all of them back to the inbox, this is when they all disappeared in the Tbird program. I checked the webmail.cox.net under my login and all of the emails seem to be in the accounting folder still. My wife is currently pruning out all of the spam.... I must have done something to cause the moving of the entire inbox, but I am unable to determine what. Please advise me the easiest way to recover the emails to TBird. We are using the latest version of TBird, 102.6.1 on her PC. Windows 10. current windows update Uninstall TBird and reinstall/resetup the imap account? Thank you Matt

Chosen solution

That was it! Thanks. I spent the day deleting spam and old emails through the webmail access. I renamed the imap folder, started TBird and all of the folders were recreated and the mail downloaded.

Again, Thank you.

Matt

Read this answer in context 👍 0

All Replies (2)

gp
gp
more options

Hello

Maybe something less drastic could be sufficient, try to exit Thunderbird and delete/rename the Imapmail subdirectory under the profile.

mbuc310
mbuc310 Question owner
more options

Seçilmiş Həll

That was it! Thanks. I spent the day deleting spam and old emails through the webmail access. I renamed the imap folder, started TBird and all of the folders were recreated and the mail downloaded.

Again, Thank you.

Matt