Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox unable to play live streams, after installing Media Feature Pack

  • 3 cavab
  • 0 have this problem
  • 1 view
  • Last reply by James

timon.lammers
timon.lammers
more options

After a recent reinstall Firefox seems to have a problem. This seems to be only Firefox specific and I can't find a working solution online after googling.

Youtube videos work, although they do give errors sometimes. A refresh always fixes those. However Twitch/Youtube live streams do not, and display a generic error message. When trying other browsers the live streams work fine.

And old Bugzilla post (https://bugzilla.mozilla.org/show_bug.cgi?id=1467495) describes what I believe to be a possible reason for the problem, however following the solutions in that thread have not yet lead to a solution.

Any further insight or solutions would be appreciated.

After a recent reinstall Firefox seems to have a problem. This seems to be only Firefox specific and I can't find a working solution online after googling. Youtube videos work, although they do give errors sometimes. A refresh always fixes those. However Twitch/Youtube live streams do not, and display a generic error message. When trying other browsers the live streams work fine. And old Bugzilla post (https://bugzilla.mozilla.org/show_bug.cgi?id=1467495) describes what I believe to be a possible reason for the problem, however following the solutions in that thread have not yet lead to a solution. Any further insight or solutions would be appreciated.

Chosen solution

Dropa said
Then you need to contact the site where your getting that "Media Feature Pack" for support on their software.

So you want the OP to contact Microsoft for support since that is where you get it from as you can see by this article https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

timon.lammers said
I am aware of needing a Media Feature Pack, which is installed.

You have a N or KN edition of Windows? and if so, you installed based on Windows support articles like Media Feature Pack for Windows N

Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

timon.lammers
timon.lammers Question owner
more options

I have worked and looked through all the above articles. I am aware of needing a Media Feature Pack, which is installed. Other browsers are using this to stream, however, Firefox seems unable to.

James
James
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

Dropa said
Then you need to contact the site where your getting that "Media Feature Pack" for support on their software.

So you want the OP to contact Microsoft for support since that is where you get it from as you can see by this article https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

timon.lammers said
I am aware of needing a Media Feature Pack, which is installed.

You have a N or KN edition of Windows? and if so, you installed based on Windows support articles like Media Feature Pack for Windows N