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"unavailable" website

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  • 9 views
  • Last reply by jonzn4SUSE

bilyo41
bilyo41
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A drug company website that I have used for a long time now gives me a message at log-in that it is "unavailable. Please try again". I have contacted the company and they say their website is up and running and that I should use another browser. I did try to use the Chromium web browser and was able to sign on with no problem. So, I surmise there is something wrong on the Firefox side. Is there a fix for this?

A drug company website that I have used for a long time now gives me a message at log-in that it is "unavailable. Please try again". I have contacted the company and they say their website is up and running and that I should use another browser. I did try to use the Chromium web browser and was able to sign on with no problem. So, I surmise there is something wrong on the Firefox side. Is there a fix for this?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Help us help you by providing evidence of the issue. What site? Do we need to login to see the issue? Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

bilyo41
bilyo41 Question owner
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Thanks for your reply. The website is walgreens.com. The problem occurs after entering my user name and password and click the "login" button. I do not get logged in but a message appears saying that the site is unavailable and to try again. I have rebooted and that did not resolve it. I started Firefox in safe mode and the error still occurs. I have cleared the cache and I have renamed the preferences file (prefs.js) and that did not resolve it. There are no prefs.js.moztmp or user.js files. Thanks for the help.

Modified by bilyo41