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Cannot restore data from account

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  • Last reply by Paul

380953959969v
380953959969v
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I decided to change my OS, and before it, I clicked "Sync" in my Firefox account. When I installed another OS, I logged in my Firefox account. And... None of my data restored (bookmarks, passwords...). I did not make data export as a file because I trusted this deal to my Firefox account. How do I restore my data?

I decided to change my OS, and before it, I clicked "Sync" in my Firefox account. When I installed another OS, I logged in my Firefox account. And... None of my data restored (bookmarks, passwords...). I did not make data export as a file because I trusted this deal to my Firefox account. How do I restore my data?

Modified by 380953959969v

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.