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This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Problems with opening specific emails in certain mail threads, and how to archive these threads outside Thunderbird in my PC

Stefan Andersson
Stefan Andersson
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Hi!

I recently got Thunderbird (TB) re-installed in my new PC.

In the re-installed TB, certain mail threads are sort of compressed, so I cannot click and open older specific emails, or did not find the right method to do it. Also, Archive or Remove are the only two buttons active. The drop-down thread with Save As (and other options) has disappeared.

Can I still click and open specific emails in a thread in TB? If so, how do I do it? Am I missing something?

Can I still find the Save As option, to save email threads (as backup) outside TB, in my PC? If so, how do I do it?

Why are only some threads compressed? It seems to happen randomly. For example, the thread most recently active was compressed, along with some other, older threads.

All threads I refer to as compressed has a branching-like symbol to the left of the subject line. This symbol never appeared in my old TB. In my old TB there was never a problem archiving a thread outside TB.

Many thanks in advance!

Best, Stefan Andersson

Hi! I recently got Thunderbird (TB) re-installed in my new PC. In the re-installed TB, certain mail threads are sort of compressed, so I cannot click and open older specific emails, or did not find the right method to do it. Also, Archive or Remove are the only two buttons active. The drop-down thread with Save As (and other options) has disappeared. Can I still click and open specific emails in a thread in TB? If so, how do I do it? Am I missing something? Can I still find the Save As option, to save email threads (as backup) outside TB, in my PC? If so, how do I do it? Why are only some threads compressed? It seems to happen randomly. For example, the thread most recently active was compressed, along with some other, older threads. All threads I refer to as compressed has a branching-like symbol to the left of the subject line. This symbol never appeared in my old TB. In my old TB there was never a problem archiving a thread outside TB. Many thanks in advance! Best, Stefan Andersson

Modified by Stefan Andersson

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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start by rebuilding the global message index. https://support.mozilla.org/en-US/kb/rebuilding-global-database It does not affect the messages stored, but how they are indexed and located.

Stefan Andersson
Stefan Andersson Question owner
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Hi Matt!

Many thanks for your reply.

An update: some time after I posted my question, I found some simple solutions to my problems. To open threaded emails, I click on the sender/receiver email address. This expands each email and the email thread, enabling me to read each email and use the Save As option, for a specific email or a specific mail thread.

I´ll take a look at the link, thank you very much for sending it to me. I´ll also mark your reply as helpful.

Hope this is OK.

Best, Stefan Andersson