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Safeway (grocery) email "key words" with HTML markup in tabular form are not appearing in search results

  • 3 cavab
  • 0 have this problem
  • 12 views
  • Last reply by FredElgin

Therefore Systems, Inc.
Therefore Systems, Inc.
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The emails display OK (without markup.jpg). This is an example of what the markup looks like (with markup.jpg). If I enter "Bell Pepper" in search, nothing appears except from Safeway emails from before 2021 (when they switched to html). All emails are included in the "regular" search (right click -> Search Messages). So the problem is (apparently) that the words are not included in the global search database.

Windows 10, Thunderbird 102.9.0. I have rebuilt all of the .msf's, rebuilt the global database (several times). I have compacted all of the folders. I have run in Troubleshooting mode. To no avail.

The emails display OK (without markup.jpg). This is an example of what the markup looks like (with markup.jpg). If I enter "Bell Pepper" in search, nothing appears except from Safeway emails from before 2021 (when they switched to html). All emails are included in the "regular" search (right click -> Search Messages). So the problem is (apparently) that the words are not included in the global search database. Windows 10, Thunderbird 102.9.0. I have rebuilt all of the .msf's, rebuilt the global database (several times). I have compacted all of the folders. I have run in Troubleshooting mode. To no avail.
Attached screenshots

All Replies (3)

FredElgin
FredElgin
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Is the text you're searching for part of an image? (a .jpg file)

Therefore Systems, Inc.
Therefore Systems, Inc. Question owner
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No, the text is part of the HTML markup, which is text. When I search with right click on folder -> search, it finds all instances of (say) "Bell Peppers" no problem. It is when I use the Global Database to search from the main window search bar, none of the emails appear. Either because TB is not parsing the html properly or it is badly formed. I can search for key words that are not grocery items (which are marked up as tables). For instance, "Thanks for your order" which appear at the top of the email. Just not on any of the purchased items.

FWIW, when I rebuilt the Global Database the first tie, my file shrunk from 520,000 KB to 233,000 KB.

FredElgin
FredElgin
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You're way beyond me. I'm just a retired programmer/analyst from the 1970s.

Sometimes, just a simple Ctrl-f will result in a Find you never suspected. Or did you try that?