This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

What determines whether e-mails are threaded?

  • 2 cavab
  • 1 has this problem
  • 21 views
  • Last reply by ramasaig

ramasaig
ramasaig
more options

I'm familair with threading, I know how to turn it on and off etc. I recently moved a number of e-mails out of my inbox to a folder of their own. Out of some thirty e-mails there are perhaps only six different subject lines, so I thought they'd be easier to view threaded, but I can't get them to group up like threads normally do. I have set the 'View > Sort by' to Date, Descending and Threaded, and 'View > Threads' to 'All'. That is normally sufficient. All that happens when I turn threading on is that the column of messages in the folder moves to the right (and back again if I switch it off).

I'd assumed that threading was always by subject line, but are there other criteria involved? All these messages are from a forum (notifications of a reply), so the 'From' address is the same in every case (a no response address at the forum domain). The 'Reply-to' address is different, as it's effectively a link to the topic in the forum. The 'To' address is always my own. Is there any way I can get these messages to thread?

Tim Dawso

I'm familair with threading, I know how to turn it on and off etc. I recently moved a number of e-mails out of my inbox to a folder of their own. Out of some thirty e-mails there are perhaps only six different subject lines, so I thought they'd be easier to view threaded, but I can't get them to group up like threads normally do. I have set the 'View > Sort by' to Date, Descending and Threaded, and 'View > Threads' to 'All'. That is normally sufficient. All that happens when I turn threading on is that the column of messages in the folder moves to the right (and back again if I switch it off). I'd assumed that threading was always by subject line, but are there other criteria involved? All these messages are from a forum (notifications of a reply), so the 'From' address is the same in every case (a no response address at the forum domain). The 'Reply-to' address is different, as it's effectively a link to the topic in the forum. The 'To' address is always my own. Is there any way I can get these messages to thread? Tim Dawso

All Replies (2)

david
david
  • Top 10 Contributor
more options

This article may be of use to you. https://support.mozilla.org/en-US/kb/message-threading-thunderbird

ramasaig
ramasaig Question owner
more options

Thank you. That article expanded a bit on what I already knew, but I'm no nearer understanding why threading doesn't appear to work in this instance (nor, of course, what I can do about it, if anything). I feel the 'Conversations' approach linked from the bottom of the article may be overkill for what I want, but I'll take a look.