This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird/Google conflict ???

  • 1 cavab
  • 0 have this problem
  • 26 views
  • Last reply by cor-el

califlefty
califlefty
more options

Hi There. I'm running Firefox and Thunderbird. I have a gmail account in FF but as of this morning I was unable to send/receive messages (rejected by server). I deleted the mail account and tried to reinstall it within FF (smtp), but no go, I get a splash page from google asking to sign into google - that times out - although I was already signed into Google.

In my google settings I've cleared cache, history and enabled to accept all cookies. I am able to access my gmail account directly from gmail, but not through FF. I uninstalled/reinstalled FF. What am I missing?

Thanks.

Hi There. I'm running Firefox and Thunderbird. I have a gmail account in FF but as of this morning I was unable to send/receive messages (rejected by server). I deleted the mail account and tried to reinstall it within FF (smtp), but no go, I get a splash page from google asking to sign into google - that times out - ''although I was already signed into Google. '' In my google settings I've cleared cache, history and enabled to accept all cookies. I am able to access my gmail account directly from gmail, but not through FF. I uninstalled/reinstalled FF. What am I missing? Thanks.

Modified by califlefty

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.