Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Crash Reporter keeps appearing.

  • 2 cavab
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

So I found an issue with the Firefox Crash reporter. The Crash Reporter opens up automatically. I modified the application.ini file on Firefox location to this string:

[Crash Reporter] Enabled=1

to: [Crash Reporter] Enabled=0...

...but this still appears.

How do I fix this issue like using the Registry Editor, or others? Thanks in advance!

So I found an issue with the Firefox Crash reporter. The Crash Reporter opens up automatically. I modified the application.ini file on Firefox location to this string: [Crash Reporter] Enabled=1 to: [Crash Reporter] Enabled=0... ...but this still appears. How do I fix this issue like using the Registry Editor, or others? Thanks in advance!
Attached screenshots

All Replies (2)

more options

I forgot to add these lines on post, so here they are:


When I clicked on the Restart Firefox button, nothing happens or it will not relaunch Firefox. This also applies for the Quit Firefox program.

Modified by DiggaDigga2010

more options

I usually click the close X to close the window and not one of the restart and quit buttons.


If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See also: