This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

new computer has old tb files- how do I get them to run

  • 3 cavab
  • 0 have this problem
  • 15 views
  • Last reply by david

more options

my old pc has died, I had copied all files from it to a new pc. I want my old profile to run but I cannot get that to happen. That old profile has many folders and a large address book that I need. How can I recover them? I know that they are someplace on the new pc

my old pc has died, I had copied all files from it to a new pc. I want my old profile to run but I cannot get that to happen. That old profile has many folders and a large address book that I need. How can I recover them? I know that they are someplace on the new pc

All Replies (3)

more options

Did you use the tools>import>import from another installation feature? That would be my first suggestion.

more options

I paid (Geek Squad ) to copy old pc to new one. There is a scandisk with Thunderbird on it. I have no idea how they copied old hd to new one but am told all from old is on new. I needed to get email so I set up Tb on new but it lacks the old data which I need.

more options

Locate the Thunderbird folder. You should see a 'profiles' folder in it and a profiles.ini file in it. If you do, then do this: - exit thunderbird - copy the thunderbird folder to c:\users\<yourid>\appdata\roaming\thunderbird - you will be prompted for overwrites and that is to be expected. Allow that. - restart thunderbird