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Thunderbird on new computer

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  • Last reply by Matt

Medrod
Medrod
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I have installed Thunderbird on new computer. The first account that I set up works great. I then added second and third accounts. First account can send and receive email. Second and third accounts can receive email but when I try to send, I get a msg telling me that the msg size exceeds the global size limit of the server and to reduce the size and send again. And, to use port 587...which I am using. The msg is NOT too large, typically, it is, "This is a test."

See attached pic. I'd really appreciate help pointing me in the right direction. 

Thanks.

Rich M.

I have installed Thunderbird on new computer. The first account that I set up works great. I then added second and third accounts. First account can send and receive email. Second and third accounts can receive email but when I try to send, I get a msg telling me that the msg size exceeds the global size limit of the server and to reduce the size and send again. And, to use port 587...which I am using. The msg is NOT too large, typically, it is, "This is a test." See attached pic. I'd really appreciate help pointing me in the right direction. Thanks. Rich M.
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
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This may not relate, but the fact that the 2nd & 3rd can't send causes me to ask this. Please click account settings for any account, scroll down left side to Outgoing Server (SMTP). Are there there SMTP servers showing? Do they have different descriptions? If response is 'yes' to both questions, then disregard this concern of mine. If any answer is 'no', then you need either to add additional SMTP servers or to give each a unique description and then verify that each SMTP server is connected to the right account. Thank you.

Medrod
Medrod Question owner
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They all show the same SMTP but different user names with the initial one labeled as DEFAULT. It's been sending mail for the past two days. However, just now when I tried to verify sending, I got a msg saying that the server wasn't accepting my out going msg. from both the primary and a second account.

I changed the secondary account SMTP and was able to send a msg from both that account and the primary account. But, the Outgoing server SMTP settings no longer has the primary account listed but has the secondary account listed twice, once as the DEFAULT. See attached screen shot.

A few days ago I opened Thunderbird on the old computer and tried to set up the accounts exactly as they were there. It was a little difficult because I was using an older version of Thunderbird and the screens weren't the same. It appeared to be working, but just now, no.

Matt
Matt
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change the descriptions so they are all unique. Personally I like to put the email addrss for that user name in the description. It makes the next step much easier.

Now move to the identify for the incoming accounts (above server settings) and check and correct the outgoing server to use. My guess they have all been using the same one.

The error is the message exceeds the size allowed. If you are sending using the wrong SMTP entry, the maximum size for that address on those credential is probably Zero. Fairly typical computer logic.