This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashing randomly after update, also Gamil and youtube are not working properly anymore

  • 2 cavab
  • 0 have this problem
  • 1 view
  • Last reply by alaajabre

alaajabre
alaajabre
more options

after the recent update 11.6.0.3 64-bit individual pages started just to crash randomly and in one instance the entire browser crashed and restarted, this is on some other websites but particularly Gmail and youtube crashed the most and now they won't work youtube keep have the loading icon on the top even though everything loaded and the player won't start gmail have the same issue and keep showing disconnected message I tried chrome and there were no issues there I tried clearing the cash and cookies and that did not help

after the recent update 11.6.0.3 64-bit individual pages started just to crash randomly and in one instance the entire browser crashed and restarted, this is on some other websites but particularly Gmail and youtube crashed the most and now they won't work youtube keep have the loading icon on the top even though everything loaded and the player won't start gmail have the same issue and keep showing disconnected message I tried chrome and there were no issues there I tried clearing the cash and cookies and that did not help

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

alaajabre
alaajabre Question owner
more options

Hi Paul, thanks for your response here is the ids

bp-d429e69c-94c4-4090-ad8d-07ba60230826 8/27/2023, 6:02 AM bp-096b180c-9da8-4ec7-9c13-c1dc70230826 8/27/2023, 6:03 AM bp-0edfaec1-20ad-4a9b-a204-fcc7a0230826 8/27/2023, 6:03 AM bp-ff08a830-8db6-4a31-86da-b079f0230826 8/27/2023, 6:03 AM

I only found these 4