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Disappearing emails in both junk and trash

  • 1 cavab
  • 0 have this problem
  • 3 views
  • Last reply by newdino

newdino
newdino
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Hi and thanks in advance for your help. For some reason emails sent to either trash or spam are immediately disappearing. They are not in either folder. This is in all mail accounts both pop and imap. I have multiple accounts. I do not have delete on exit checked in the settings. If i delete an email it just disappears, it does not go to the trash folder. Same for spam.

I do not understand why this started, it is something new within the last 2 weeks. This is on Windows 10 I am using the latest ver. but it started before the update. Any help on fixing this is appreciated.

Again TIA

Hi and thanks in advance for your help. For some reason emails sent to either trash or spam are immediately disappearing. They are not in either folder. This is in all mail accounts both pop and imap. I have multiple accounts. I do not have delete on exit checked in the settings. If i delete an email it just disappears, it does not go to the trash folder. Same for spam. I do not understand why this started, it is something new within the last 2 weeks. This is on Windows 10 I am using the latest ver. but it started before the update. Any help on fixing this is appreciated. Again TIA

All Replies (1)

newdino
newdino Question owner
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I have checked prefs: mail.warn_on_shift_delete, mail.warn_on_delete_from_trash Both are set to true.