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Unrecognized password

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Francesco
Francesco
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Hello everyone, I am pretty sure to know my Mozilla account password. However, Mozilla keeps telling me I am writing it wrong. The only problem is that resetting the password implies that I "may lose some personal details", most notably my bookmarks...

Is someone able either to help me with the password problem or to tell me something more about password reset implications? For instance, am I actually going to lose some personal details? Or it is more some kind of precautionary ad, similar to the ones Android gives you when you are updating the OS on your phone?

Thank you,

Hello everyone, I am pretty sure to know my Mozilla account password. However, Mozilla keeps telling me I am writing it wrong. The only problem is that resetting the password implies that I "may lose some personal details", most notably my bookmarks... Is someone able either to help me with the password problem or to tell me something more about password reset implications? For instance, am I actually going to lose some personal details? Or it is more some kind of precautionary ad, similar to the ones Android gives you when you are updating the OS on your phone? Thank you,

All Replies (3)

next
next
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Se effettui il recupero password (https://support.mozilla.org/it/kb/problemi-con-account-firefox#w_password-smarrita-o-dimenticata-come-impostare-una-nuova-password), i dati dell'account vengono cancellati per motivi di sicurezza (https://support.mozilla.org/it/kb/perdita-informazioni-account-firefox-sync ):

Quando si reimposta la password, tutti i dati memorizzati sui server verranno cancellati (a meno che non si utilizzino le chiavi di recupero). Tutti gli altri dispositivi collegati smetteranno di sincronizzarsi fino a quando non verranno aggiornati con la nuova password

I dati vengono conservati solo se durante la procedura di ripristino utilizzi una chiave di recupero precedentemente generata -> https://support.mozilla.org/it/kb/ripristinare-password-account-firefox-chiave-recupero

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Francesco
Francesco Question owner
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Grazie next,

si questo l'avevo letto anche io, cercavo una soluzione che mi tirasse fuori da quest'empasse, anche perchè per creare la chiave di cui parli serve la password...

Grazie lo stesso, comunque

next
next
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Mi spiace ma non credo esista una soluzione differente; ne andrebbe della sicurezza dei dati degli utenti. Nel caso specifici questa misura serve a tutelare i dati utente nel caso in cui lo stesso perda il controllo del proprio indirizzo email e quest'ultimo venga utilizzato da soggetti terzi.