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Thunderbird Crashes when trying install the program

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Hi i have below errors trying to install Thunderbird on My Mac with MacOS Mojave.

How can i have this solved?

AdapterDeviceID: 0x0412 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,prisjakt-sv-SE%40search.mozilla.org:1.0,allaannonser-sv-SE%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,tyda-sv-SE%40search.mozilla.org:1.0 AvailablePhysicalMemory: 82403328 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20231113191723 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1700135527 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FontName: SignPainter GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1700134237 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1700135514 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 675000320 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 541 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1700135514 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231113191723","version":"115.4.3","vendor":null,"displayVersion":"115.4.3","platformVersion":"115.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.7.0","locale":"sv-SE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6810","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":6400,"screenHeight":3600,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"iMac15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"sv-SE","intl":{"requestedLocales":["sv-SE"],"availableLocales":["sv-SE","en-US"],"appLocales":["sv-SE","en-US"],"systemLocales":["sv-SE","en-SE"],"regionalPrefsLocales":["sv-SE","en-SE"],"acceptLanguages":["sv-SE","sv","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"EG","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19676,"firstUseDate":19676},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"prisjakt-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"allaannonser-sv-SE@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"tyda-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: https://start.thunderbird.net/sv-SE/release/?uri=/thunderbird/start/&locale=sv-SE&version=115.4.3&channel=release&os=Darwin&buildid=20231113191723 UptimeTS: 31.7418004 Version: 115.4.3 useragent_locale: sv-SE

Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen.

Regards Sammy

Hi i have below errors trying to install Thunderbird on My Mac with MacOS Mojave. How can i have this solved? AdapterDeviceID: 0x0412 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,prisjakt-sv-SE%40search.mozilla.org:1.0,allaannonser-sv-SE%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,tyda-sv-SE%40search.mozilla.org:1.0 AvailablePhysicalMemory: 82403328 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20231113191723 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1700135527 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FontName: SignPainter GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1700134237 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1700135514 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 675000320 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 541 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1700135514 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231113191723","version":"115.4.3","vendor":null,"displayVersion":"115.4.3","platformVersion":"115.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.7.0","locale":"sv-SE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6810","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":6400,"screenHeight":3600,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"iMac15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"sv-SE","intl":{"requestedLocales":["sv-SE"],"availableLocales":["sv-SE","en-US"],"appLocales":["sv-SE","en-US"],"systemLocales":["sv-SE","en-SE"],"regionalPrefsLocales":["sv-SE","en-SE"],"acceptLanguages":["sv-SE","sv","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"EG","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19676,"firstUseDate":19676},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"prisjakt-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"allaannonser-sv-SE@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"tyda-sv-SE@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: https://start.thunderbird.net/sv-SE/release/?uri=/thunderbird/start/&locale=sv-SE&version=115.4.3&channel=release&os=Darwin&buildid=20231113191723 UptimeTS: 31.7418004 Version: 115.4.3 useragent_locale: sv-SE Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen. Regards Sammy

All Replies (2)

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Does the same problem occur if you start Thunderbird in Troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?

Does it offer to send a Mozilla crash report?

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Yes it does. Tried that solution but same issue with the program.