Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can not send emails

  • 1 cavab
  • 0 have this problem
  • 1 view
  • Last reply by Matt

more options

I have used Thunderbird for 20 years but suddenly my emails will not send. I have tried all outgoing server settings options as per information from iinet and thunderbird but nothing works. IInet are refusing to acknowledge any fault and have said it is a Thunderbird issue. I'm just the user caught in the middle without being able to run our company email and want it fixed.

I have attached error messages for all options I have tried.

Anne-Marie

I have used Thunderbird for 20 years but suddenly my emails will not send. I have tried all outgoing server settings options as per information from iinet and thunderbird but nothing works. IInet are refusing to acknowledge any fault and have said it is a Thunderbird issue. I'm just the user caught in the middle without being able to run our company email and want it fixed. I have attached error messages for all options I have tried. Anne-Marie

All Replies (1)

more options

Yep, iinet do appear to have an issue, and really I am not sure what it is. There are a few other unhappy iinet users on the forum looking for answers at the moment. I think it probably has something to sdo with encrypted connections, but really I have seen nothing concrete. I suggest you try iinets connections settings without SSL or TLS.