This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Reset Password

  • 1 cavab
  • 2 have this problem
  • 13 views
  • Last reply by Matt

John Meadows
John Meadows
more options

I'm running the latest version of Tbird on a Windows 10 machine. My provider is Comcast. (Xfinity). The program no longer accepts my password and there are no saved passwords in the "Saved Passwords". How can I reset my password? It says no account found. I've been using Tbird for a LONG time.

I'm running the latest version of Tbird on a Windows 10 machine. My provider is Comcast. (Xfinity). The program no longer accepts my password and there are no saved passwords in the "Saved Passwords". How can I reset my password? It says no account found. I've been using Tbird for a LONG time.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What says "no account found"?

Repeated failures to authenticate can see the existing password removed from the password manager. I have had that happen. I don't know if it should, but it does. Si in an of itself, it is not really indicative of anything but your authentication is not happening.