This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trouble downloading new messages

more options

Why won't Thunderbird won't download new messages? I can get to them in Web Advisor through my email client's webpage, but not using the Thunderbird app.

Why won't Thunderbird won't download new messages? I can get to them in Web Advisor through my email client's webpage, but not using the Thunderbird app.

All Replies (4)

more options

Are you receiving error messages?

more options

No error message. When "Get Messages" is pressed I'm told there are no messages to download, which isn't true. I can go to my email client and get messages via their web mail link.

Thunderbird was downloading messages on the Dec. 22 and then on Dec. 23 wouldn't. No settings were changed.

more options

Is this a POP account? All I can guess is that the popstate.dat file is corrupted and thinks it has downloaded the current messages. That file in the profile could be deleted, but then Thunderbird would download all messages. If there are only a few, that would be okay, but some people keep thousands of old messages on server. If you want to try this the file is in the Mail\<accountname> folder in profile. You can easily get to the folder by clicking help>troubleshootinginformation, scroll down to 'profile folder' and click 'open folder' and then exit Thunderbird. But my idea is just a guess. If you have thousands of messages on the server, this may not be a desirable move.

more options

I have had this for two days, and reloading Thunderbird does not cure it, Colin