This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to disable reloading of all mail

  • 1 cavab
  • 0 have this problem
  • 2 views
  • Last reply by david

more options

Dear Thunderbird Team, When launched, the program begins to update previously downloaded mail at one of the email addresses. How can I disable this so that it only downloads new messages?

Dear Thunderbird Team, When launched, the program begins to update previously downloaded mail at one of the email addresses. How can I disable this so that it only downloads new messages?

All Replies (1)

more options

I presume this is a POP account. What you describe is usually because the popstate.dat file is corrupted (which is the file that prevents downloading a second time). If you look at the profile, you may see a popstate-1.dat, or even several. That would indicate that the file is corrupted. If my guess is correct, I suggest deleting them all, so Thunderbird can recreate one, although this will then allow a repeat download.