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A unique identity matching the From address was not found - cannot forward, cannot open links

  • 1 cavab
  • 0 have this problem
  • 23 views
  • Last reply by sfhowes

Ingny
Ingny
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I still have this problem, has been over 1 year and I was hoping that you would be able to fix it since it was caused by a bug when you updated Thunderbird over 1 year ago. I have 2 e-mail accounts and only my main e-mail is affected. When I receive an e-mail, I cannot forward it, cannot open any info, cannot open any links, nothing works. The only way I can open it, is to right click on message and "send to other window", then I can finally work it like a regular e-mail, opening links, reading picture messages and forwarding it. 

I found this info on the help line a year ago, but it is really getting frustrating and since this bug happened when you updated over 1 year ago, I was hoping that you would be able to update and get it back to normal. Never had problems before this.

Please advise how I can fix my e-mail. Thank you ingny

I still have this problem, has been over 1 year and I was hoping that you would be able to fix it since it was caused by a bug when you updated Thunderbird over 1 year ago. I have 2 e-mail accounts and only my main e-mail is affected. When I receive an e-mail, I cannot forward it, cannot open any info, cannot open any links, nothing works. The only way I can open it, is to right click on message and "send to other window", then I can finally work it like a regular e-mail, opening links, reading picture messages and forwarding it. I found this info on the help line a year ago, but it is really getting frustrating and since this bug happened when you updated over 1 year ago, I was hoping that you would be able to update and get it back to normal. Never had problems before this. Please advise how I can fix my e-mail. Thank you ingny

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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If you install the FolderFlags add-on, does it indicate the Inbox is acting like a Drafts folder?

https://support.mozilla.org/en-US/questions/1414262