This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird wont accept password that is the same as i setup directly with google.com

  • 3 cavab
  • 0 have this problem
  • 3 views
  • Last reply by david

more options

i am trying to setup a gmail account in thunderbird the popup says configuration is wrong but it's exactly what google says its supposed to be I even reset password for account yesterday so it's 100% the same but won't let me setup

i am trying to setup a gmail account in thunderbird the popup says configuration is wrong but it's exactly what google says its supposed to be I even reset password for account yesterday so it's 100% the same but won't let me setup

All Replies (3)

more options

I suggest omitting the password during setup. Google is looking for the app password that it created, not the login password that you use for online access. After entering everything except password, press DONE and you should then see a Google prompt for the online password and, once accepted, will then prompt you to allow Thunderbird access. On clicking 'allow' Google will store a unique passcode for that PC.

more options

tyvm i tried what u recommended but now get Warning Thunderbird detected a potential security threat and did not continue to live.thiunderbird.net if you visit the site attackers could steal info etc etc

more options

THe live.thunderbird.net error happens when thunderbird attempts to show the welcome message. I don't know if that is an anti-virus issue or other interference. Are you running a VPN? Somewhere, there is something interrupting Thunderbird's startup.