Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Autofill Password disabling password field

more options

Facing a strange problem in firefox. I have saved user name, password for my site in firefox, when i have login again firefox is asking to fill from the saved one. If i choose that, user name alone filling leaving the password field empty (please refer the attached image) and also password field is in disabled state and not allowed to edit the password field.

And this is not happening regularly. Any idea how to solve this or is there any config for such behavior.

Facing a strange problem in firefox. I have saved user name, password for my site in firefox, when i have login again firefox is asking to fill from the saved one. If i choose that, user name alone filling leaving the password field empty (please refer the attached image) and also password field is in disabled state and not allowed to edit the password field. And this is not happening regularly. Any idea how to solve this or is there any config for such behavior.
Attached screenshots

All Replies (7)

more options

Can you link an example site or test case?

more options

Is there a key icon in front of this suggestion to indicate this is a saved login?

Suggestions in a login drop-down menu that have a key icon in front are login suggestions that you can manage in the Password Manager.

Suggestions in a drop-down menu without a key symbol are autocomplete saved form data.

Do you see "Use Saved Password" if you right-click either of the fields? See also:

more options

This is the exact steps i have tried, Saved the user name and password for my site. And on logging in next time, it ask for try from the saved one (refer attached image). When i select it, it populates user name and password filed is not populated and also not editable (refer attached image)

more options

You can't reproduce this anywhere else that is publicly accessible?

Does it still happen in Troubleshoot Mode?

more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

Thanks everyone, found the problem and fixed it (it actually my code prohibiting the password field population). Appreciating all your suggestion.

more options

There are sites where the user needs to type in the username field before the password field will be enabled. This is intended to reduce the potential for potentially unauthorized automated logins.