This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access my shaw mail account in thunderbird. Get imap server timed out or can't connect to server

more options

Just installed thunderbird on a new to me computer When I enter my shawmail account it does the auto install and sets up but can t access imap server. My wife s shawmail works as does my ymail and gmail. called shaw but since it works when I log in through webmail, they can't help and suggested I try this site, I've deleted it and put it back and all the numbers are correct, Any ideas? thanks

Just installed thunderbird on a new to me computer When I enter my shawmail account it does the auto install and sets up but can t access imap server. My wife s shawmail works as does my ymail and gmail. called shaw but since it works when I log in through webmail, they can't help and suggested I try this site, I've deleted it and put it back and all the numbers are correct, Any ideas? thanks

All Replies (7)

more options
more options

windows defender is my anti-virus no VPN. I checked the numbers from the site noted and those for my account were correct.

more options

Imap with ssl

more options

Post pictures of your incoming and outgoing server settings, masking any personal info.

more options

Here's the incoming and outgoing

more options

The outgoing server should be mail.shaw.ca, and the User Name for incoming and outgoing is the part of the address before the @.

more options

Thanks. Works now