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After updating to 125.0.1, checking for updates fails.

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  • Last reply by o.damen

o.damen
o.damen
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I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?
Attached screenshots

Chosen solution

I found the answer in another post: When NordVPN "Web Protection" is on, it fails to check for updates. This applied in my case and solved the problem.

Read this answer in context 👍 7

All Replies (5)

o.damen
o.damen Question owner
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Seçilmiş Həll

I found the answer in another post: When NordVPN "Web Protection" is on, it fails to check for updates. This applied in my case and solved the problem.

NoahSUMO
NoahSUMO
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Thanks for reporting that fixed it for you Damen! As this problem keeps getting reported, I'm going to file a escalated bug about this to light a fire under Nord to get them moving to fix this annoying issue. As they've known about it since Feb 27th & haven't reached back out to Mozilla to investigate & fix this.

kevingetshisemail
kevingetshisemail
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Thank you 0.damen for reporting the issue and NoahSUMO for following up with Nord. I looked at the Nord VPN Web Protection settings and Its not obvious to me what sub-settings (Malware Blocker, Web Tracker Blocker, AD Blocker, and URL Trimmer) if any need to be altered or deactivated. I too will inform Nord of the issue and maybe that will light a fire under them. Cheers!

Paul
Paul
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Hi

We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.

If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.

Thank you.

o.damen
o.damen Question owner
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Thanks Paul, you are correct, updating Firefox now works with NordVPN threat protection on.