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Bankid and Error code BID-5000

eiroed
eiroed
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When logging in to the online bank at DNB with Bankid, this error appears:

"A communication error has occurred. We are experiencing a communication error between your browser and the user site. The reason may be slow internet or problems with your browser. Try again in a little while. You can also try to delete cookies and browser data in your browser or try a different browser. Error code BID-5000 Reference DXP4VKOE Date 12/06/2024"

No other browsers show this error. I've tried Edge, Chrome, Vivaldi, Brave, CC Cleaner. The error starts after version 125.0.3. Today a new version 127.0 arrived. The same error appears.

I have uninstalled the latest version and reinstalled version 125.0.3. Then no error message appears. I have deleted cookies and browser data, but the error message persists. To your info, I've tried also on other PC's and the same Firefox version, and the same errormessage appear.

I look forward to you having a solution to the problem, otherwise I will have to use browsers that do not show this error. As I prefer Firefox, I don't want to use other browsers. But if the bug can't be identified and fixed in newer versions, I'm not happy with firefox and will use other browsers..

When logging in to the online bank at DNB with Bankid, this error appears: "A communication error has occurred. We are experiencing a communication error between your browser and the user site. The reason may be slow internet or problems with your browser. Try again in a little while. You can also try to delete cookies and browser data in your browser or try a different browser. Error code BID-5000 Reference DXP4VKOE Date 12/06/2024" No other browsers show this error. I've tried Edge, Chrome, Vivaldi, Brave, CC Cleaner. The error starts after version 125.0.3. Today a new version 127.0 arrived. The same error appears. I have uninstalled the latest version and reinstalled version 125.0.3. Then no error message appears. I have deleted cookies and browser data, but the error message persists. To your info, I've tried also on other PC's and the same Firefox version, and the same errormessage appear. I look forward to you having a solution to the problem, otherwise I will have to use browsers that do not show this error. As I prefer Firefox, I don't want to use other browsers. But if the bug can't be identified and fixed in newer versions, I'm not happy with firefox and will use other browsers..

Modified by eiroed

All Replies (3)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Recently we saw someone who could not login to their bank either. We found out it was due to the AdGuard addon blocking something the bank site needed. After he disabled AdGuard he was able to log back into his bank site.

I see you have a few privacy & tracker blocker addons. Maybe if you disable each addon one a time, restart Firefox then try to login into your bank you will see which one is blocking the bank.

To disable addons, read: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_disabling-extensions

I would disable them starting in this order: Ghostery Tracker Ad Blocker - Privacy AdBlock DuckDuckGo Privacy Essentials Privacy Badger minerBlock

Please let us know which addon was causing the error for you if it turns out one of them was at fault.

If that doesn't work, try clearing cookies for this site. They may have become corrupted & need to be deleted so the bank site can create new cookies.

Clearing site cookies: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-the-current-website

Helpful?

eiroed
eiroed Question owner
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Thanks for your answear, but this doesn't solve my problem. It worked fine with addons in ver. 125.0.3. Regards Einar

Helpful?

Agent virtuel
Agent virtuel
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Hello

Maybe, take a look at https://connect.mozilla.org/t5/discussions/error-on-bank-application-with-126-0/m-p/57647

Modified by Agent virtuel

Helpful?

Sual ver

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