This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mail folders not recognised

MartynSP2
MartynSP2
more options

I have linked Thunderbird to my iCloud mail using Apple's straightforward app-specific password facility. Thunderbird recognises the basic folders (inbox etc...) and I can send / receive mails.

Thunderbird does not recognise the majority of iCloud's Mail Folder hierarchy so most of my mail 'history' going back 20 years is missing. It is still present if I view it on iCloud's web service.

Two random folders (each containing 30+ mails) are available through the Thunderbird client. The remaining 70-80 folders are not.

This is a very simple Thunderbird set up, single e-mail account, no messaging or anything else (no need, don't want).

HP laptop, Windows 11, Intel i5 - plenty of RAM and local storage

I have linked Thunderbird to my iCloud mail using Apple's straightforward app-specific password facility. Thunderbird recognises the basic folders (inbox etc...) and I can send / receive mails. Thunderbird does not recognise the majority of iCloud's Mail Folder hierarchy so most of my mail 'history' going back 20 years is missing. It is still present if I view it on iCloud's web service. Two random folders (each containing 30+ mails) are available through the Thunderbird client. The remaining 70-80 folders are not. This is a very simple Thunderbird set up, single e-mail account, no messaging or anything else (no need, don't want). HP laptop, Windows 11, Intel i5 - plenty of RAM and local storage

All Replies (2)

david
david
  • Top 10 Contributor
more options

Assuming this is IMAP, try this: - highlight account in left side bar, rightclick and select 'subscribe' and see if the folders are available.

Helpful?

MartynSP2
MartynSP2 Question owner
more options

First thing I tried, all folders are subscribed, nothing happens. Thunderbird even left open overnight to verify that this was not just slow replication.

Modified by MartynSP2

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.