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Step 3 of setting up authentication on my account isn't working.

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  • Last reply by broke

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When I input my backup code, mozilla shows the error "There was a problem confirming your backup authentication code". I tried inputting just one of the codes and all the codes. I'm not sure what to do.

When I input my backup code, mozilla shows the error "There was a problem confirming your backup authentication code". I tried inputting just one of the codes and all the codes. I'm not sure what to do.

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Problem solved. Seems like it was just a issue on mozilla's side, trying it today was fine.

Helpful?

Sual ver

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