This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Signing in to account - none of the passwords I have used are recognized

  • 1 cavab
  • 0 have this problem
  • Last reply by Matt

Jim Archibald
Jim Archibald
more options

When I did the last update for Thunderbird, it kept asking for me to sign in to my Google account, but rejected my password. Contacted Google and they said I'm already signed in???

When I did the last update for Thunderbird, it kept asking for me to sign in to my Google account, but rejected my password. Contacted Google and they said I'm already signed in???

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Thunderbird uses access to your google email account to get your email from that site. What google says about you being signed in via a browser has nothing to do with Thunderbird getting mail.

So can we just back up to the point you explain what the problem is. You are being asked to sign in. Is there more to this? Like it does not work or get remembered.

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.