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email disappeared 2019-2024

  • 2 cavab
  • 2 have this problem
  • Last reply by laura105

laura105
laura105
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All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco.

I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email.

Thanks for your attention.

All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco. I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email. Thanks for your attention.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Is this set up as a pop account?

Helpful?

laura105
laura105 Question owner
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Yes. It is a pop account. Additionally, I seem to be able to find the missing emails if I search for them. I tried repairing my inbox from within Thunderbird but that didn't bring the missing emails back.

I have Carbonite backups of my system but when I went to Carbonite to restore the inbox file, I noticed that it only had the latest version of the inbox from yesterday which is not helpful as it will be missing the same emails.

Thank you for your help! Laura

Helpful?

Sual ver

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