This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Deleted items and sent items

more options

Although there are items in the deleted folder, I am unable to see them. They do sometimes appear if I go back in after say 30 Minutes. How can I get them to show? Also, when sending e-mails I am getting the message 'Your message was sent but a copy was not placed in your sent folder (Sent) due to network or access errors. You can retry or save the message locally to Local Folders/Sent'. How can I get them to go into the main 'Sent' folder automatically as they used to do?

Although there are items in the deleted folder, I am unable to see them. They do sometimes appear if I go back in after say 30 Minutes. How can I get them to show? Also, when sending e-mails I am getting the message 'Your message was sent but a copy was not placed in your sent folder (Sent) due to network or access errors. You can retry or save the message locally to Local Folders/Sent'. How can I get them to go into the main 'Sent' folder automatically as they used to do?

All Replies (2)

more options

1. Before doing step 2, check Error Console (ctrl+shift+J) for warnings and errors when clicking on the Trash folder

2. right+click affected folder and do Properties > Repair - does the problem go away? Permanently?

Helpful?

more options

It solved the deleted items issue, but not the sent items problem

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.