This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

all of a sudden on my facebook my videos will not load and it keeps asking me to update flas player over and over . i do that and it still will not load it . it was fine a week ago. face book still workls on Internet exployer

  • 1 cavab
  • 12 have this problem
  • 9 views
  • Last reply by TXGuy

more options

all of a sudden my videos wont play on my facebook page. It keeps asking me to update flash. I do what it tells me and it says flash is already on there do I want to reload? I hit yes. Videos still will not play.My face book works fine on Internet exployer.

This happened

Every time Firefox opened

== about 10 ten days ago

all of a sudden my videos wont play on my facebook page. It keeps asking me to update flash. I do what it tells me and it says flash is already on there do I want to reload? I hit yes. Videos still will not play.My face book works fine on Internet exployer. == This happened == Every time Firefox opened == about 10 ten days ago

All Replies (1)

more options

Install/Update Adobe Flash Player for Firefox: your ver. 10.0 r2; current ver. 10.0 r45 See: Updating Flash -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash -when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1

  • NOTE: On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
  • NOTE for IE: Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer.

Also see: http://kb.mozillazine.org/Flash How do I edit options to add Adobe to the list of allowed sites


Other Issues: to correct security/stability issues

Update Java: your ver. 1.6.0.18; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6) (Windows users: Do the manual update; very easy.) See: Updating Java Do the update with Firefox closed.