This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs then crashes when trying to restore a browsing session

more options

Firefox 3.6.3 crashed in XP sp3, and when restarted, displayed the restore session screen, but hangs when displayed and doesn't respond to mouse clicks. I have to use Task Manager to close the program. Uninstall/Re-install doesn't change anything.

Operating system

Win XP sp3

Firefox 3.6.3 crashed in XP sp3, and when restarted, displayed the restore session screen, but hangs when displayed and doesn't respond to mouse clicks. I have to use Task Manager to close the program. Uninstall/Re-install doesn't change anything. == Operating system == Win XP sp3

All Replies (2)

more options

I have the game issue, using Mac OS X 10.6

more options

This can be a problem with the file sessionstore.js in the Profile Folder Delete the files sessionstore.js and sessionstore.bak and any existing files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js .

See http://kb.mozillazine.org/Session_Restore