Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My custom persona does not work with personas plus. It does not show even after I've checked the box "show custom persona in menu.

  • 2 cavab
  • 51 have this problem
  • 12 views
  • Last reply by cor-el

more options

I had an older version of Personas and upgraded to Personas Plus 1.5.3. My custom persona no longer works! I've tried many time to try to get it to remain in my browser. It doesn't show up in the menu after I have checked the box with show custom persona in menu and yes, I do know how to create a Persona of my own. I have the png images done correctly and the right size width and name of the Persona. Nothing! Right now I have a Persona that I myself designed a while back and chose to "wear it" on my Computer. I also did a search online and have noted other users are having problems as well. I am enjoying using Personas I also wanted to add. :-)

I had an older version of Personas and upgraded to Personas Plus 1.5.3. My custom persona no longer works! I've tried many time to try to get it to remain in my browser. It doesn't show up in the menu after I have checked the box with show custom persona in menu and yes, I do know how to create a Persona of my own. I have the png images done correctly and the right size width and name of the Persona. Nothing! Right now I have a Persona that I myself designed a while back and chose to "wear it" on my Computer. I also did a search online and have noted other users are having problems as well. I am enjoying using Personas I also wanted to add. :-)

All Replies (2)

more options

I figured out how to fix it! YAAAAAAAAAY!!!!!!!

ok, i had a similar problem. i created a custom persona, it showed up in the persona thingy at the bottom left of the screen, but it wouldn't apply. ok, so this is how i fixed it.

1. go to start>all programs>Accessories>Run

2. type in %APPDATA% in the run box.

3. a windows folder will open up. go to mozilla>firefox>profiles> there should be something with a lot of numbers and letters with .default at the end.

4. close firefox.


5. delete (or rename) the files "xpti.dat" "compreg.dat" "extensions.ini" "extensions.cache", "extensions.rdf" and "pluginreg.dat" from your original Firefox profile folder.

   * delete (or rename) the files "mimeTypes.rdf", cookies.txt and/or "cookies.sqlite", hostperm.1 and/or "permissions.sqlite", and "localstore.rdf" from your original Firefox profile folder. 
   * Delete (or rename) the files "prefs.js" and (if present) "user.js" from your original Firefox profile folder.
   * Remove the "extensions" folder and the "chrome" folder (if present) from your original Firefox profile folder.

6. everything will go back to default. you'll have to log in again to all the sites that remembered your password.

7. go to mozilla.com and reinstall the persona plus thing.

8. click on the fox in the bottom left corner, click preferences, check the box that says show custom personas in menu, click ok, click on the fox head again, go to custom edit, load the images, click ok,

AND NOW YOU CAN USE YOUR CUSTOM PERSONAS!!!!! YAAAAAAY!!!!!

I hope this works for you guys, it worked for me.

more options

You may only need to delete (or rename) the files "prefs.js" and (if present) "user.js" from your original Firefox profile folder.