This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm trying to download Adobe Flash Player, but the yellow bar with the 'Allow' button doesn't come up, so the programme is being blocked, giving me no ability to unblock it.

  • 1 cavab
  • 11 have this problem
  • 3 views
  • Last reply by rjohnson19

more options

A bar is supposed to come up, when I'm trying to download Adobe Flash Player. The bar is supposed to have an option to 'Allow' the download. The programme is being blocked and is not downloading, but the bar doesn't come up, so I'm unable to enable its download.

A bar is supposed to come up, when I'm trying to download Adobe Flash Player. The bar is supposed to have an option to 'Allow' the download. The programme is being blocked and is not downloading, but the bar doesn't come up, so I'm unable to enable its download.

All Replies (1)

more options

The instructions you are referring to are out of date and not the ideal way to install / update Flash.

Instead:

  1. Download (save to your desktop) http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
  2. Download http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  3. Close Firefox
  4. Run uninstall_flash_player.exe, click through to uninstall any old versions of Flash
  5. Run install_flash_player.exe to install Flash.

See Install the Flash plugin to view videos, animations and games