This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Embedded videos have stopped working. Any suggestions?

  • 2 cavab
  • 25 have this problem
  • 4 views
  • Last reply by aztec

more options

Embedded videos have stopped working in the last few days. While the video tries to load, I get a message across the black video pane, that connection is lost or this video is no longer available, depending on the site. All the videos work fine in Internet Explorer. I have tried uninstalling & reinstalling the flash player plugin, making sure I got the correct plugin from Adobe for mozilla. I have also tried disabling other plugins like quicktime, McAfee, and java console. Nothing seems to work. Any other suggestions?

Embedded videos have stopped working in the last few days. While the video tries to load, I get a message across the black video pane, that connection is lost or this video is no longer available, depending on the site. All the videos work fine in Internet Explorer. I have tried uninstalling & reinstalling the flash player plugin, making sure I got the correct plugin from Adobe for mozilla. I have also tried disabling other plugins like quicktime, McAfee, and java console. Nothing seems to work. Any other suggestions?

All Replies (2)

more options

Make sure that you allow the plugin-container.exe program in your firewall.

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

more options

Manually setting the crash protection for the adobe flash line in the config to false allowed the videos to work. Thanks.