This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Our power suddenly went out and now Firefox can't establish a connection. How do I fix it?

  • 2 cavab
  • 3 have this problem
  • 1 view
  • Last reply by dbcbdc

dbcbdc
dbcbdc
more options

Our power suddenly went out and when I turned the computer back on and opened Firefox, this is the message I get while trying any web page: Unable to connect.

Firefox can't establish a connection to the server at www.etsy.com.

  • The site could be temporarily unavailable or too busy. Try again in a few 
         moments.

   *   If you are unable to load any pages, check your computer's network
         connection.

   *   If your computer or network is protected by a firewall or proxy, make sure
         that Firefox is permitted to access the Web.
Our power suddenly went out and when I turned the computer back on and opened Firefox, this is the message I get while trying any web page: Unable to connect. Firefox can't establish a connection to the server at www.etsy.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe the Firefox rules in the firewall got damaged.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox ( http://www.mozilla.com/firefox/all.html ) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

dbcbdc
dbcbdc Question owner
more options

Thank you for your answer! I actually took it to my tech lady today for another issue, and she fixed this as well.

Thanks again!