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padlock icon has an exclamation point on secure websites

  • 2 cavab
  • 115 have this problem
  • 1 view
  • Last reply by cor-el

PSPS
PSPS
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Suddenly, everytime I log into a secure website, the padlock icon has a red exclamation point in it. The message says "Warning, contains unauthenticated content." When I click through to the certificate, it says "This web site does not supply ownership information." Under technical information it says "connection partially encrypted"...

This has never happened before. What is the problem? I can't use my computer for any bills or banking now.

Suddenly, everytime I log into a secure website, the padlock icon has a red exclamation point in it. The message says "Warning, contains unauthenticated content." When I click through to the certificate, it says "This web site does not supply ownership information." Under technical information it says "connection partially encrypted"... This has never happened before. What is the problem? I can't use my computer for any bills or banking now.

All Replies (2)

Kai Engert
Kai Engert
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A web page usually consists of many individual items, such as the page itself, the images shown, plus advanced things as stylesheets, scripts, etc.

If you get the red exclamation mark, it means that one of the individual items was loaded without https/SSL protection.

It you really get this for each https/SSL site you're visiting, that would be a bug in Firefox, and please report back, including a list of example sites.

However, most people see this only for one site, or maybe a couple of sites.

The fix is to contact the webmaster of that site and ask them to fix their site. If a site is supposed to be using secure protocols, but is doing so incomplete, that's a mistake made by the operators of that site.

(Please note that Firefox 4 will no longer show a lock icon at all. This makes it more challenging to notice a site with mixed security, because the new security indicators will simply go away in the mixed scenario.)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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As posted above, you shouldn't see it on all sites.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Other things that need your attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.1 r85

Update the Flash plugin to the latest version.