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Firefox hangs whenever a file save/open dialogue is to be opened

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  • 47 have this problem
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  • Last reply by HAL9000

SGBE
SGBE
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I have Firefox 3.6.12 (but this problem started since 3.4 I think). It normally works fine and I have no problem with any website or add-on in particular. However, anytime I have to download a file or open a file (e.g. when using SQLite Manager add-on) then the file dialogue never appears and at this point Firefox becomes unresponsive with the hour-glass symbol being displayed. I have submitted crash reports (after forcing Firefox to close) and have also looked at ProcessExplorer stack trace - a sample of which is below:

ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_WaitCondVar+0x3b xul.dll!NS_StringContainerInit_P+0x107 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106


ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_WaitCondVar+0x3b xul.dll!gfxSkipChars::BuildShortcuts+0x1bdb xul.dll!gfxFontGroup::FindFontForChar+0x550 xul.dll!gfxWindowsSurface::gfxWindowsSurface+0x264 xul.dll!XRE_main+0x9554 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106


ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_Wait+0x51 xul.dll!gfxASurface::GetDefaultContextFlags+0x4f xul.dll!gfxFontGroup::FindFontForChar+0x74f xul.dll!gfxWindowsSurface::gfxWindowsSurface+0x264 xul.dll!XRE_main+0x9554 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106


ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a win32k.sys!xxxSleepThread+0x192 win32k.sys!xxxInterSendMsgEx+0x7f6 win32k.sys!xxxSendMessageTimeout+0x11f win32k.sys!xxxWrapSendMessage+0x1b win32k.sys!NtUserMessageCall+0x8a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet USER32.dll!NtUserMessageCall+0xc USER32.dll!SendMessageW+0x7f ole32.dll!CDllHost::GetApartmentToken+0x1f7 ole32.dll!DoSTApartmentCreate+0x12 ole32.dll!CClassCache::GetActivatorFromDllHost+0xa3 ole32.dll!CClassCache::GetOrCreateApartment+0x20 ole32.dll!FindOrCreateApartment+0x46 ole32.dll!CProcessActivator::GetApartmentActivator+0xc7 ole32.dll!CProcessActivator::CCICallback+0x17 ole32.dll!CProcessActivator::AttemptActivation+0x2c ole32.dll!CProcessActivator::ActivateByContext+0x42 ole32.dll!CProcessActivator::CreateInstance+0x49 ole32.dll!ActivationPropertiesIn::DelegateCreateInstance+0xf7 ole32.dll!CClientContextActivator::CreateInstance+0x8f ole32.dll!ActivationPropertiesIn::DelegateCreateInstance+0xf7 ole32.dll!ICoCreateInstanceEx+0x3c9 ole32.dll!CComActivator::DoCreateInstance+0x28 ole32.dll!CoCreateInstanceEx+0x1e ole32.dll!CoCreateInstance+0x37 SHLWAPI.dll!SHCoCreateInstanceAC+0x3a SHELL32.dll!_SHCoCreateInstance+0x127 SHELL32.dll!SHCoCreateInstance+0x40 SHELL32.dll!DCA_CreateInstance+0x2c SHELL32.dll!CFSIconOverlayManager::_LoadIconOverlayIdentifiers+0xd7 SHELL32.dll!CFSIconOverlayManager::_InitializeHdsaIconOverlays+0x33 SHELL32.dll!CFSIconOverlayManager::CreateInstance+0x3f SHELL32.dll!CCF_CreateInstance+0x2b SHELL32.dll!_CreateFromDllGetClassObject+0x2d SHELL32.dll!_CreateFromShell+0x1b SHELL32.dll!_SHCoCreateInstance+0x4e SHELL32.dll!SHCoCreateInstance+0x40 SHELL32.dll!IconOverlayManagerInit+0x26 SHELL32.dll!GetIconOverlayManager+0x10 SHELL32.dll!_ShellImageListInit+0x29b SHELL32.dll!FileIconInit+0x19b SHELL32.dll!Shell_GetImageLists+0x14 COMDLG32.dll!OpenDlgProc+0x3f9 USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallDlgProcCheckWow+0x146 USER32.dll!DefDlgProcWorker+0xa8 USER32.dll!DefDlgProcW+0x22 USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallWinProcCheckWow+0xea USER32.dll!SendMessageWorker+0x4a5 USER32.dll!SendMessageW+0x7f COMCTL32.dll!ComboBox_CalcControlRects+0xbd COMCTL32.dll!ComboBox_CreateHandler+0x102 COMCTL32.dll!ComboBox_WndProc+0x22d USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallWinProcCheckWow+0xea USER32.dll!DispatchClientMessage+0xa3 USER32.dll!__fnINLPCREATESTRUCT+0x8b ntdll.dll!KiUserCallbackDispatcher+0x13 USER32.dll!NtUserCreateWindowEx+0xc USER32.dll!InternalCreateDialog+0x929 USER32.dll!InternalDialogBox+0xa9 USER32.dll!DialogBoxIndirectParamAorW+0x37 USER32.dll!DialogBoxIndirectParamW+0x1b COMDLG32.dll!NewGetFileName+0x240 COMDLG32.dll!NewGetOpenFileName+0xf COMDLG32.dll!GetFileName+0x35d COMDLG32.dll!GetOpenFileNameW+0x62 xul.dll!gfxTextRun::AccumulatePartialLigatureMetrics+0x98d7 GDI32.dll!IcmDeleteLocalDC+0x21 nss3.dll!CERT_CheckNameSpace+0x280


ntkrnlpa.exe!NtInitialUserProcessBuffer+0x16 ntkrnlpa.exe!RtlUpcaseUnicodeString+0xa2 ntdll.dll!KiFastSystemCallRet ntdll.dll!NtRemoveIoCompletion+0xc kernel32.dll!GetQueuedCompletionStatus+0x29 xul.dll!gfxTextRunCache::MakeTextRun+0x3b9e xul.dll!gfxTextRunCache::MakeTextRun+0x3b47 xul.dll!gfxPlatform::GetCMSsRGBProfile+0x8af xul.dll!gfxWindowsPlatform::GetFontFamilyList+0x99c xul.dll!gfxWindowsPlatform::GetFontFamilyList+0x9ae xul.dll!NS_LogInit_P+0xb99 xul.dll!NS_LogInit_P+0xb35 xul.dll!NS_LogTerm_P+0x1e6

I have Firefox 3.6.12 (but this problem started since 3.4 I think). It normally works fine and I have no problem with any website or add-on in particular. However, anytime I have to download a file or open a file (e.g. when using SQLite Manager add-on) then the file dialogue never appears and at this point Firefox becomes unresponsive with the hour-glass symbol being displayed. I have submitted crash reports (after forcing Firefox to close) and have also looked at ProcessExplorer stack trace - a sample of which is below: ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_WaitCondVar+0x3b xul.dll!NS_StringContainerInit_P+0x107 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106 ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_WaitCondVar+0x3b xul.dll!gfxSkipChars::BuildShortcuts+0x1bdb xul.dll!gfxFontGroup::FindFontForChar+0x550 xul.dll!gfxWindowsSurface::gfxWindowsSurface+0x264 xul.dll!XRE_main+0x9554 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106 ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a ntkrnlpa.exe!PopDispatchFullWake+0x9a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet ntdll.dll!ZwWaitForSingleObject+0xc kernel32.dll!WaitForSingleObjectEx+0xa8 kernel32.dll!WaitForSingleObject+0x12 nspr4.dll!PR_MD_WAIT_CV+0xc9 nspr4.dll!PR_GetPrimordialCPU+0x78 nspr4.dll!PR_Wait+0x51 xul.dll!gfxASurface::GetDefaultContextFlags+0x4f xul.dll!gfxFontGroup::FindFontForChar+0x74f xul.dll!gfxWindowsSurface::gfxWindowsSurface+0x264 xul.dll!XRE_main+0x9554 nspr4.dll!PRP_TryLock+0x989 nspr4.dll!PR_Now+0xf5d MOZCRT19.dll!endthreadex+0x106 ntkrnlpa.exe!NtInitialUserProcessBuffer+0x7b ntkrnlpa.exe!MiAddWorkingSetPage+0x174 ntkrnlpa.exe!MiAddWsleHash+0x12a win32k.sys!xxxSleepThread+0x192 win32k.sys!xxxInterSendMsgEx+0x7f6 win32k.sys!xxxSendMessageTimeout+0x11f win32k.sys!xxxWrapSendMessage+0x1b win32k.sys!NtUserMessageCall+0x8a ntkrnlpa.exe!KiInterruptTemplate+0x62 ntdll.dll!KiFastSystemCallRet USER32.dll!NtUserMessageCall+0xc USER32.dll!SendMessageW+0x7f ole32.dll!CDllHost::GetApartmentToken+0x1f7 ole32.dll!DoSTApartmentCreate+0x12 ole32.dll!CClassCache::GetActivatorFromDllHost+0xa3 ole32.dll!CClassCache::GetOrCreateApartment+0x20 ole32.dll!FindOrCreateApartment+0x46 ole32.dll!CProcessActivator::GetApartmentActivator+0xc7 ole32.dll!CProcessActivator::CCICallback+0x17 ole32.dll!CProcessActivator::AttemptActivation+0x2c ole32.dll!CProcessActivator::ActivateByContext+0x42 ole32.dll!CProcessActivator::CreateInstance+0x49 ole32.dll!ActivationPropertiesIn::DelegateCreateInstance+0xf7 ole32.dll!CClientContextActivator::CreateInstance+0x8f ole32.dll!ActivationPropertiesIn::DelegateCreateInstance+0xf7 ole32.dll!ICoCreateInstanceEx+0x3c9 ole32.dll!CComActivator::DoCreateInstance+0x28 ole32.dll!CoCreateInstanceEx+0x1e ole32.dll!CoCreateInstance+0x37 SHLWAPI.dll!SHCoCreateInstanceAC+0x3a SHELL32.dll!_SHCoCreateInstance+0x127 SHELL32.dll!SHCoCreateInstance+0x40 SHELL32.dll!DCA_CreateInstance+0x2c SHELL32.dll!CFSIconOverlayManager::_LoadIconOverlayIdentifiers+0xd7 SHELL32.dll!CFSIconOverlayManager::_InitializeHdsaIconOverlays+0x33 SHELL32.dll!CFSIconOverlayManager::CreateInstance+0x3f SHELL32.dll!CCF_CreateInstance+0x2b SHELL32.dll!_CreateFromDllGetClassObject+0x2d SHELL32.dll!_CreateFromShell+0x1b SHELL32.dll!_SHCoCreateInstance+0x4e SHELL32.dll!SHCoCreateInstance+0x40 SHELL32.dll!IconOverlayManagerInit+0x26 SHELL32.dll!GetIconOverlayManager+0x10 SHELL32.dll!_ShellImageListInit+0x29b SHELL32.dll!FileIconInit+0x19b SHELL32.dll!Shell_GetImageLists+0x14 COMDLG32.dll!OpenDlgProc+0x3f9 USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallDlgProcCheckWow+0x146 USER32.dll!DefDlgProcWorker+0xa8 USER32.dll!DefDlgProcW+0x22 USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallWinProcCheckWow+0xea USER32.dll!SendMessageWorker+0x4a5 USER32.dll!SendMessageW+0x7f COMCTL32.dll!ComboBox_CalcControlRects+0xbd COMCTL32.dll!ComboBox_CreateHandler+0x102 COMCTL32.dll!ComboBox_WndProc+0x22d USER32.dll!InternalCallWinProc+0x28 USER32.dll!UserCallWinProcCheckWow+0xea USER32.dll!DispatchClientMessage+0xa3 USER32.dll!__fnINLPCREATESTRUCT+0x8b ntdll.dll!KiUserCallbackDispatcher+0x13 USER32.dll!NtUserCreateWindowEx+0xc USER32.dll!InternalCreateDialog+0x929 USER32.dll!InternalDialogBox+0xa9 USER32.dll!DialogBoxIndirectParamAorW+0x37 USER32.dll!DialogBoxIndirectParamW+0x1b COMDLG32.dll!NewGetFileName+0x240 COMDLG32.dll!NewGetOpenFileName+0xf COMDLG32.dll!GetFileName+0x35d COMDLG32.dll!GetOpenFileNameW+0x62 xul.dll!gfxTextRun::AccumulatePartialLigatureMetrics+0x98d7 GDI32.dll!IcmDeleteLocalDC+0x21 nss3.dll!CERT_CheckNameSpace+0x280 ntkrnlpa.exe!NtInitialUserProcessBuffer+0x16 ntkrnlpa.exe!RtlUpcaseUnicodeString+0xa2 ntdll.dll!KiFastSystemCallRet ntdll.dll!NtRemoveIoCompletion+0xc kernel32.dll!GetQueuedCompletionStatus+0x29 xul.dll!gfxTextRunCache::MakeTextRun+0x3b9e xul.dll!gfxTextRunCache::MakeTextRun+0x3b47 xul.dll!gfxPlatform::GetCMSsRGBProfile+0x8af xul.dll!gfxWindowsPlatform::GetFontFamilyList+0x99c xul.dll!gfxWindowsPlatform::GetFontFamilyList+0x9ae xul.dll!NS_LogInit_P+0xb99 xul.dll!NS_LogInit_P+0xb35 xul.dll!NS_LogTerm_P+0x1e6

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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If this is the same as what has been seen in Thunderbird, then it's resolved by an MS-windows update according to http://getsatisfaction.com/mozilla_messaging/topics/crash_when_opening_message_containing_attachment ... but I don't know which MS update.

HAL9000
HAL9000
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killing 'xul.dll!NS_LogTerm_P+0x...' via the MS Process Explorer reenables the file save/open dialog as well as the application menu in the extras/preferences dialog.

Problem is effective and reproducable since v3.1.4.

os: XPproSP3 x32

Modified by HAL9000