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How can I tell if Firefox is working, I seem to be having a lot of problems.

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How can I tell if Firefox is still working on my computer? I am having problems with, the awesome bar, Bookmarks (dropdown menu, tools, etc.)

How can I tell if Firefox is still working on my computer? I am having problems with, the awesome bar, Bookmarks (dropdown menu, tools, etc.)

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Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox