This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

CNETTV - Cannot play flash video

  • 2 cavab
  • 47 have this problem
  • 10 views
  • Last reply by ineed2know

ineed2know
ineed2know
more options

Windows XP Home w/SP3 Firefox 3.6.13 Flash Plugin 10.1.102.64 IE8 w/Flash 10.1.102.64 addl data upon request

======

When I visit CNETTV (http://cnettv.cnet.com/six-essential-free-apps-your-new-pc/9742-1_53-50097586.html) to view/play the video, I get a response back of "To play this video, you need Javascript enabled and the latest version of Flash installed. Install Flash now". I can play to video just fine with IE8. I don't know if it is just with CNETTV that this problem exists but it appears that this may be the case. Any ideas/suggestions? Thanks.

Windows XP Home w/SP3 Firefox 3.6.13 Flash Plugin 10.1.102.64 IE8 w/Flash 10.1.102.64 addl data upon request ================== When I visit CNETTV (http://cnettv.cnet.com/six-essential-free-apps-your-new-pc/9742-1_53-50097586.html) to view/play the video, I get a response back of "To play this video, you need Javascript enabled and the latest version of Flash installed. Install Flash now". I can play to video just fine with IE8. I don't know if it is just with CNETTV that this problem exists but it appears that this may be the case. Any ideas/suggestions? Thanks.

Chosen solution

See: * http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Check the general.useragent prefs on the about:config page.

You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent

If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

See: * http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Check the general.useragent prefs on the about:config page.

You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent

If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

ineed2know
ineed2know Question owner
more options

Ok. I did check the "about:config" and found four(4) items listed, of which two were BOLD. I did a RESET. I went back to CNETTV and I can ... for now ... watch the videos. I really don't know if the RESET corrected this problem. I had also sent a support request to CNET about this problem. So anyway, I can which their videos.