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What would cause a Firefox 3.6.13 user to have typed entries dissapear?

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by sbrande

sbrande
sbrande
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Firefox 3.6.13 works great for all the clients of my site. However, 1 client with 3.6.13 cannot even log in - his typed User ID simply disappears and he goes no further. I have cleared his cookies and cache, but no luck. What could cause this error?

Firefox 3.6.13 works great for all the clients of my site. However, 1 client with 3.6.13 cannot even log in - his typed User ID simply disappears and he goes no further. I have cleared his cookies and cache, but no luck. What could cause this error?

Modified by sbrande

All Replies (3)

sbrande
sbrande Question owner
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Since I wrote this, the client was able to log in normally in Safe Mode. So he reloaded Firefox but still gets the same problem in normal Firefox. Is there any one out there who could shed some light on this?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See:

sbrande
sbrande Question owner
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Thanks, this did the trick. It was an add-on that we now disabled.

i reaaly appreciate it.