Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bookmark button on toolbar asks me to sign in when I'm already signed in.

more options

I cannot access my google bookmarks from the toolbar button. When I try I get a dropdown that asks me to sign in, but I'm already signed in. If I click the sign in option on the dropdown, the dropdown disappears and nothing happens. I've tried uninstalling and reinstalling the toolbar but I get the same results. I'm running Firefox 3.6.10 and the toolbar is the google toolbar for Firefox. If I go to my google account my booksmarks are still there so they are not lost, I just can"t get them from the toolbar.

I cannot access my google bookmarks from the toolbar button. When I try I get a dropdown that asks me to sign in, but I'm already signed in. If I click the sign in option on the dropdown, the dropdown disappears and nothing happens. I've tried uninstalling and reinstalling the toolbar but I get the same results. I'm running Firefox 3.6.10 and the toolbar is the google toolbar for Firefox. If I go to my google account my booksmarks are still there so they are not lost, I just can"t get them from the toolbar.

All Replies (3)

more options

I would try to update your version of firefox to the latest stable release: 3.6.13. You can do so by going to http://www.mozilla.com/en-US/firefox. This might solve your problem.

more options

foyman,

The information included with your posting shows that you are using 3.6.13. Since your problem involves the Google Toolbar, see this for Google Toolbar help.

See this for support information about the Google Toolbar.
http://www.google.com/support/toolbar/?hl=en

Or visit the Google Toolbar forum.
http://www.google.com/support/forum/p/Toolbar?hl=en

more options

I had the same problem and found a solution at http://forums.mozillazine.org/viewtopic.php?f=38&t=2304455

Open up the toolbar.js file in your computer with a decent editor.

Find: www.google.com/accounts

and replace ALL with: accounts.google.com

Restart FF