This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

My bookmarks are gone. Also, I can't save any new ones.

  • 2 cavab
  • 3 have this problem
  • 3 views
  • Last reply by aerodavew

aerodavew
aerodavew
more options

Error: Bookmarks JSON restore failed: [Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.runInBatchMode]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js :: PU_restoreBookmarksFromJSONString :: line 1337" data: no] Source File: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js Line: 1213 What does this mean?

Error: Bookmarks JSON restore failed: [Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.runInBatchMode]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js :: PU_restoreBookmarksFromJSONString :: line 1337" data: no] Source File: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js Line: 1213 What does this mean?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

aerodavew
aerodavew Question owner
more options

This is way over my head. I have backups but they will not restore. Is there any way that someone can talk me through this on the phone?